1. Basic Concept

The SHINANO GROUP (referring to all Group companies; hereinafter referred to as “the Group”) believes that it has a social obligation to protect the names, addresses, and other personal information (hereinafter referred to as “personal information”) provided by clients on the Group’s website. Therefore, the Group observes laws and all other norms relating to the handling and protection of personal information.
On the Group’s website (, personal information is protected as follows. The scope of this protection applies to within the website. The Group accepts no responsibility for other websites accessed from links on the Group website. Please check the relevant websites for information on their respective privacy policies.

2. Scope of Gathered Information

  1. Internet domain names, IP addresses, query information on searches within the site, and other information relating to the browsing of the site are automatically gathered on the site.
    Please note that cookies (information sent from the server to the user’s browser which accumulates on the user’s computer that is used for the purpose of identifying users at the server side) are restricted to content used for the purpose of making the site easier to use, and include no personal information whatsoever.
  2. Users of the site may be asked to enter their name, address, telephone number, e-mail address and so on (hereafter referred to as “user attributes”) for the use of e-mail forms employed to obtain user’s opinions, etc.
  3. This site uses Google Analytics to analyze access.
    Google Analytics uses cookies to analyze access.
    Please refer to the website “How Google uses information from sites or apps that use our services (” for information on the mechanisms employed in the gathering and processing of data collection by Google Analytics.

3. Purpose of Use

Personal information provided by clients is used only for the purpose of responding to requests and inquiries, etc. to the Group from relevant clients, as well as other purposes stated on the site. Personal information shall never be used for purposes other than those described above without the prior consent of the user.

4. Provision of Personal Information to Third Parties

The Group shall not provide personal information to third parties without the prior consent of the user. This, however, does not apply in the following cases.
○ When legally obliged to provide information.
○ When necessary to cooperate with national organizations, local public organizations, or other parties to whom work is contracted in order that they may carry out duties stipulated by law, and there is a risk that completion of the relevant work may be hindered by obtaining the user’s consent.

5. Joint Use of Personal Information

If the content of requests or inquiries, etc. from clients relates to products or services provided by the Group, users’ personal information shall be jointly used with the above Group subsidiaries for the purpose of responding appropriately to the relevant requests or inquiries. The SHINANO GROUP takes full responsibility for the handling of the relevant personal information that is jointly used.

6. Measures for Ensuring Safety

The Group takes appropriate measures to prevent the leakage or outflow of gathered personal information.

7. Personal Information Disclosure, Etc.

The Group responds to requests from clients to disclose, make changes to, or stop using (hereafter referred to as “disclosure, etc.”) personal information as follows.

(1) Accepting and responding to requests for disclosure, etc.

If wishing disclosure, etc., please enclose some form of document for identification purposes (e.g., copy of driver’s license, passport, health insurance card, etc.) and a receipt for the bank transfer of the commission (copy acceptable), and mail the application to the following address (fee: ¥1,000). Please note that clients shall be responsible for any costs incurred in transferring the commission. Please allow around 2 to 3 weeks following submission of the application for client identity verification, and for the Group to respond in writing.

(2) “Purpose of use” of obtained personal information relating to applications for disclosure, etc.

Personal information obtained during the application for disclosure, etc. shall be handled only within the scope necessary for disclosure, etc. Submitted documents shall be stored in a secure location for a period of 1 year after the Group has responded, after which time they shall be disposed of.

(3) If unable to disclose personal information

Requests for personal information disclosure, etc. shall not be accepted in the following cases.
○ If unable to confirm the identity of the client (incl. inquiries by telephone, e-mail, etc.)
○ In cases where there is a risk of harm to the life, body, assets, or other rights or interests of either the client or a third party
○ In cases where there is a risk of considerable impediment to the appropriate execution of the Group’s work
○ If other laws are violated
○ If there is a clear violation of public order, and this runs markedly counter to social appropriateness

8. Consultation Service for Matters Relating to Personal Information

Consultation service

SHINANO GROUP Co., Ltd., Control Division 15‐20 shin‐e, Yokone‐machi, Obu City, Aichi,474‐0011


  1. If wishing to disclose, make changes to, or delete personal information, please provide the following by mail.
    <Postcard, sealed letter content> Clearly indicate the name and address of the person to whom the “Disclosure Application Request Form” is to be issued, and explain simply that you would like a “Disclosure Application Request Form”.
    Please send the postcard or sealed letter to the Group consultation service indicated above.
  2. We ask that applications be made by postcard or sealed letter to ensure that “Disclosure Application Request Forms” are sent successfully.
    Thank you for your understanding.
  3. The Group shall dispatch a “Disclosure Application Request Form” when the abovementioned application is received.
  4. After receiving the “Disclosure Application Request Form”, enter the necessary information, and return the form to the Group’s consultation service with the “documents for identification” enclosed based on the “explanatory material”.
  5. The Group shall respond by mail after checking the request content.

8. Revisions to This Content

The Group may make revisions to this content due to amendments to the law, or other requirements.

Scope of joint users

・Shinano Group Co., Ltd.
・Shinanoa Co., Ltd.
・Shinano Corporation Co., Ltd.
・Shinano Trading (Tangshan) Co., Ltd.
・Shinanoa Autotech (Changzhou) Co., Ltd.
・PT. Shinanoa Indonesia